Introduction
LuxeNest Interiors ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.
Information We Collect
We collect information you provide directly (name, email, address, payment details), information collected automatically (IP address, browser type, pages visited), and information from third-party services (Firebase Authentication, Stripe, Cloudinary) as described in their own privacy policies.
How We Use Your Information
We use your information to process orders, provide customer support, send order confirmations and shipping updates, improve our website and services, send marketing emails (with your consent), and comply with legal obligations.
Data Storage and Security
Your data is stored securely using Firebase Firestore with server-side encryption. Payment information is processed by Stripe and never stored on our servers. We use industry-standard SSL/TLS encryption for all data transmission.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also withdraw consent for marketing communications. To exercise these rights, contact us at privacy@luxenest.com.
Cookies
We use essential cookies for site functionality, analytics cookies (with consent) to understand how visitors use our site, and preference cookies to remember your choices. You can manage cookie preferences in your browser settings.
Third-Party Services
We use Firebase (Google) for authentication and data storage, Stripe for payment processing, Cloudinary for image delivery, and Google Analytics for usage analytics. Each service has its own privacy policy governing their data use.
Contact
For privacy enquiries, contact our Data Protection Officer at privacy@luxenest.com or write to LuxeNest Interiors, 12 Craft Lane, London W1A 1AA.